Midnight Stag

At Tahlé, we take utmost care to ensure your handcrafted pieces reach you safely and on time.

1. Shipping Timelines

• Orders are processed within 2–3 working days of confirmation.
• Standard delivery time is 5–7 working days within India.
• International deliveries may take 10–15 working days, subject to customs clearance.
  

2.  Shipping Charges

• Free shipping is available on all domestic orders above ₹999/-
• For orders below this value, a standard shipping fee will apply.
• International shipping charges vary based on destination and weight.
  

3. Packaging & Safety

• Every order is carefully packed to preserve the quality of your product.
• Fragile items are double-wrapped with protective cushioning.
  

4. Delays

• While we strive for timely delivery, unforeseen delays due to weather, strikes, or logistics issues are beyond our control.
• We will keep you informed in case of any expected delay.
  

5. Incorrect Address

• Customers are responsible for providing accurate shipping information.
• Tahlé is not liable for delays or non-delivery due to incorrect or incomplete addresses.
  

6. Contact

• For assistance with your order delivery, please reach us at -email id or [Customer Care Number].
  
  

At Tahlé, each product is handcrafted with care, reflecting the skill and tradition of our artisans. Slight variations in texture, finish, or color are natural and add to the uniqueness of every piece.

1. Eligibility for Returns

• Returns are accepted only in case of damaged, defective, or incorrect items.
• Customers must notify us within 48 hours of delivery along with supporting photos.
• Products must be unused, in original packaging, and with tags intact.
  
  

2. Non-Returnable Items

• Customized or made-to-order products.
• Used or altered products.
• Items purchased during promotional sales.
  

3. Return Process

• Once approved, our team will arrange for a reverse pickup (where available)
• Returned items will be inspected before approval of refund/replacement.
  
  

4. Refunds

• Approved refunds will be processed to the original payment method within 7–10 working days.
• Shipping charges (if any) are non-refundable.
• For COD (Cash on Delivery) orders, refunds will be issued via bank transfer.
  
  

5. Replacements

• If the same product is available, we will send a replacement at no additional cost.
• If unavailable, customers can choose an alternate product of equal value or opt for a refund.
  
  

6. Contact Us

• For return and refund requests, please contact us at: emai id [Customer Care Number]
  
  

Disclaimer:

Images shown in the catalogue are only for representation purpose, each piece is handcrafted and may differ slightly.