At Tahlé, your satisfaction is at the heart of everything we do. Each piece is crafted and curated with care, and we want you to shop with complete confidence. That’s why we offer a Money Back Guarantee on eligible products — with simple, transparent terms to ensure a smooth experience for you and fairness for our artisans.

Terms & Conditions

  • Return Window: Requests must be raised within 48 hrs of delivery.
  • Eligible Products: Applicable on most products except ceramic & fragile décor items, customized/personalized pieces, and discounted/sale items.
  • Candles: Eligible for return/refund only if unused and reported as damaged or defective upon delivery.
  • Fragile Items: For ceramics, glass, and similar décor, refunds/replacements are provided only if the item is damaged in transit, supported with photos or an unboxing video.
  • Product Condition: All returned products must be unused, unwashed, and in original packaging with tags/labels intact.
  • Return Shipping: Costs are borne by the customer unless the product is defective/damaged on arrival.
  • Inspection & Approval: Returned items will undergo a quality check before refunds are processed.
  • Refund Timeline: Approved refunds are initiated within 7-10 working days via the original payment method.
This policy ensures you enjoy a worry-free shopping experience while helping us uphold the integrity of handcrafted creations and safeguard the efforts of our artisans.